Complaints to the OIA

The Office of the Independent Adjudicator (OIA) serves as an essential forum for resolving disputes between students and universities. If you are dissatisfied with the outcome of your university’s internal complaints process, you may be able to escalate your case to the OIA—an independent body. The OIA reviews complaints impartially and transparently.

The OIA can address issues related to actions or omissions by a university. However, there are limits to the types of complaints it can handle, and it may not always be the best route for achieving your objectives. Seeking legal advice early can help identify alternative options and potential outcomes.

Our specialist education law solicitors have extensive experience in taking complaints to the OIA. We guide clients through every stage—from making a formal complaint or appeal to the university, to escalating the matter to the OIA.

Please note: we are only able to take on privately funded cases. If you are unable to fund your case privately or if you are looking for general guidance on what actions you can take to protect your or your child’s education rights, you may refer to the Citizens Advice website.

We assist in preparing OIA complaints related to:

• Academic appeals
• Accommodation
• Bullying and harassment (including sexual misconduct)
• Disciplinary matters (including plagiarism)
• Discrimination*
• Extenuating circumstances
• Fitness to practise processes
• Freedom of speech
• Placements
• Procedural irregularities
• Research supervision
• Teaching provision and facilities
• Unfair practices
• Welfare

* The OIA may refer to the law and guidance on discrimination to decide whether the provider has acted fairly, but they can’t make findings that your university discriminated against you.

FAQ - Complaints to the Office of the Independent Adjudicator

What does the OIA do?

Under the Higher Education Act 2004, the OIA can make decisions relating to complaints raised by students about their university. Complaints must be initiated by the student, and the university’s internal procedures must be exhausted before approaching the OIA.

Is there a time limit?

Complaints must be submitted within 12 months of the date on the COP Letter.

Does the OIA charge a fee?

No, however, solicitor fees apply if you seek legal assistance.

What happens after submitting my complaint?

The OIA investigates, seeks information from the university, and allows you to comment on the documents provided by the university. A Complaint Outcome is issued, stating whether the complaint is justified.

How long does it take?

The OIA aims to conclude investigations within 90 days, though this may vary.

What decisions can the OIA make?

Recommendations may include reconsideration of the complaint, procedural improvements, compensation, apologies, or a combination of these. Note that whilst universities are not legally required to do so, the OIA’s recommendations are often adopted by universities.

Arrange an online meeting with a specialist education solicitor

Our team will be happy to provide initial advice on your case and talk you through exactly what we can do to help. We offer a fixed fee initial consultation, at a day and time convenient to you.